How to Reach Us
Live Chat Support
TotallyFreeCams is super-easy to use, but if you need help, you should be able to talk to a human. Our Customer Service team is here for you!
Worldwide Toll-Free Customer Service
Would you rather give us a call? We're here to help!
U.S. and Canada: (1-800-437-4363)
Toll-free numbers, by country:
To call any international toll-free number below, please dial the number exactly as shown.It is not necessary to dial out of the country or dial any additional numbers.
|Customers in other countries: Please contact help @ TotallyFreeCams|
Customer Service Contacts
- ClubVIP / ClubElite Concierge(ClubVIP or ClubElite Members Only)
If you're a TotallyFreeCams ClubVIP or ClubElite Member, visit the Concierge for your list of VIP-only contact information, including private email addresses and toll-free telephone numbers.
- Forget your Login or Password?
If you're a registered TotallyFreeCams member, having trouble using your login and password, you can use our handy, on-line username and password retrieval feature. Simply click here and complete the form, and your username and password will be emailed to you. If you experienced any problems using the on-line feature, you can contact Login Support. Note: To help protect us from sending a login/password to an unauthorized party, please include proof that you are who you say you are. For example, include everything you can remember about your account registration, especially your first and last name, the first 10 digits or so of your credit-card number, your email address, your postal address, and your best guess as to what you remember your login and password to be.
- Preferred Customer Agreement
Are you awaiting confirmation on your Preferred Customer Agreement, or have related questions?
General Help for Registered Members
If you're a registered TotallyFreeCams member (not a webcam model), contact us through this link for general questions.
Cancel a Subscription or Close Your Account
Do you want to cancel a subscription such as a FanClub or Elite upgrade or close your iFriends account? Visit the Instant Cancellation Page to update your account. You can also send cancellation instructions to Customer Service using the Online Contact Form. When filling out your cancellation request, please submit as much information as possible, including your screenname, password, full name, email address, and first 12 digits of the credit-card number used to activate the account.
Have a suggestion for TotallyFreeCams? Contact us here to send us important feedback. (80% of all features on TotallyFreeCams are the direct result of webcam model and customer suggestions)
SPAM/UCE or other abuse
Have a problem with someone on TotallyFreeCams sending you unwanted email or messages, or experiencing other issues? Report it here. Be sure to include the full text of any unwanted messages, complete with headers.
Webcam Model Contacts
For registered TotallyFreeCams webcam models only. Got a question or issue relating to our age-documentation process? Contact our Age-Documentation Team! (remember to include your webcam model screename)
For registered TotallyFreeCams webcam models only. Our Technical Support department is very busy keeping the trains running on time, but when we stop to catch our breath, we love to help webcam models deal with their own technical headaches. Contact us here! (Note -- if you have a specific problem, be sure to provide a detailed explanation of the problem, and tell us all about your PC environment, your ISP, etc, ... and don't forget your webcam model screenname!).
General Help for Webcam Models
For registered TotallyFreeCams webcam models only. Have a general help question that you need answered? Contact our support staff for help with your problem, please be sure to include your screenname.
Have a suggestion for TotallyFreeCams? Email here to send us important feedback. (80% of all features on TotallyFreeCams are the direct result of webcam model and customer suggestions)